Technical Support
Integrated solutions provider dedicated to LED product development, manufacturing solutions provider dedicated to LED product development.
Service center
(1) If there are any issues with the screen module during the warranty period, you can choose to send it back to the factory for repair or to our service point. We will arrange for professional technical personnel to provide repair services for you and conduct another inspection. Once the inspection is correct, we will package and send it back to you;
(2) 2. If there is a problem with your screen, we will first provide remote support to guide troubleshooting. If you need it, we can also arrange for technical personnel to the project site within the specified time to provide you with problem troubleshooting and on-site solutions. If the issue cannot be resolved on-site, we will first replace the spare parts to ensure the normal operation of the screen and report the issue to the relevant departments for more detailed testing to solve the problem.
Service Center
(1) Asia – Tokyo, Japan
(2) North America – Orlando, USA
(3) Latin America – Mexico City, Mexico
(4) South America – Brasília, Brazil
(5) Europe – Amsterdam, Netherlands
(6) Middle East – Dubai, United Arab Emirates
Pre-sales one-stop technical support 5
(2) After communicating with you to determine the entire solution, we will provide power and signal wiring diagrams according to the local requirements of the project;
(3) If you need it, we will also provide steel structure reference drawings to help you communicate with local steel structure companies.
In-sales
(2) During the installation and debugging stages of your project, if you have a problem with the screen, you can contact us, and we will arrange for technical personnel to provide 24-hour online remote guidance.
After-sales
(2) If there is a problem with your screen, we will first provide remote support to guide troubleshooting. If you need it, we can also arrange for technical personnel to the project site within the specified time to provide you with problem troubleshooting and on-site solutions. If the issue cannot be resolved on-site, we will first replace the spare parts to ensure the normal operation of the screen and report the issue to the relevant departments for more detailed testing to solve the problem.
Training
(2) Provide training on knowledge related to Ledman products and solutions, explain Ledman’s product classification, characteristics, solutions, cases, etc., and familiarize customers with Lehman’s products and solutions;
(3) The use and maintenance of the product, instructions for the use of LED display screens, explanations of the causes of related faults, and how to solve related problems and repair LED display screens.
FAQ
Find the most frequently asked questions on the LEDMAN products and LED technology here for your convenience
How to provide after-sales service abroad?
What is the duration of after-sales warranty for products abroad?
The module of the COB product has a column missing or missing a certain color.
A row of COB product modules does not light up.
Some modules of the COB screen are not as bright as others.
Some of the cabinets on the entire screen do not light up.
The entire screen is not lit.
The entire screen is uncontrolled.
No sound in the LEDHUB Windows system.
Unable to touch on Windows system, normal touch on Android system.
Touch driver error or file loss; OPS computer not properly installed.
How Can We Help You?
Please contact us if you have any needs
